How does Milo work?

Milo communicates with children through conversation, encouraging learning, routines and emotional growth through play.

What age group is Milo designed for?

Milo's language model has been optimised for children aged 4 to 10. Vocabulary and stories automatically adapt to your child's age.

Can I control Milo's content?

Yes. With Premium, you can set tasks and routines for Milo in the companion app and manage your child's profile. This lets you tailor Milo's content to your child, for example by choosing a topic for Milo to discuss or adding your child's general interests.

Can I limit how long Milo can be used?

Yes. You can set Milo's bedtime in the app and choose exactly when Milo should rest after adventures with your child, down to the minute.

Does Milo replace real play or reading aloud?

No. Milo is designed to complement family time. Milo encourages children to ask questions, invent stories and share what they've learned, fitting into everyday family life.

How long does Milo's battery last?

The battery lasts several hours, easily enough for a whole day of play and adventure.

Is the teddy washable?

Yes. The electronics are housed in a removable core that comes out in seconds. The plush teddy can then be washed as instructed on its label.

Can I switch Milo off completely?

Yes. The power button on the back switches Milo off completely and disconnects the battery's power supply.

Is the app available for both iOS and Android?

Whether you use an iPhone or an Android smartphone, the MyMilo app for parents works on both. Download it for free from the App Store for iOS or Google Play for Android.

Do I need a Premium subscription to use Milo?

No. The subscription unlocks improved AI, unlimited conversations and extended features for parents. The core features are always free.

Can I cancel the Premium subscription at any time?

Yes, you can cancel your subscription at any time. Please note that only the monthly subscription can be cancelled on a monthly basis.

What happens if I pause the Premium subscription?

All of Milo's memories and data remain safely stored on our German servers. Once the Premium subscription is reactivated, Milo can access them again, so none of those memories are lost.

How do I know the content is truly child-friendly?

Our language model was developed with educators and developmental scientists. All content is filtered for age appropriateness and monitored through regular internal and external quality checks. Our quality management is also TÜV-certified to ISO 9001, and our development to ISO 27001.

Is Milo connected to the internet?

Yes. Milo needs an internet connection because our child-safe, capable AI requires substantial computing power.

Where is my child's data stored?

All voice data and usage logs are stored on GDPR-compliant servers in Frankfurt and Falkenstein, Germany.

Does Milo record our family all day?

Milo doesn't listen all the time or make continuous recordings. Conversations are only processed when your child actively talks to Milo. This data is stored encrypted and can only be viewed through the app for parents. External partners cannot access it.

Does Milo have a camera?

No. Milo is deliberately built without a camera. Interaction takes place entirely through speech, with no visual recordings of your child or home.

Where can I buy a Milo?

Milo is currently only available to preorder online through our shop.

Why is Milo only available to preorder?

We're putting the finishing touches on development so Milo can do everything we've promised. To ensure the highest quality and safety, the product will only enter production after extensive testing. By preordering, you can reserve one of the first Milos now.

When will Milo be delivered?

The first deliveries are planned for December 2026. We want every detail, from the soft fur to the child-friendly voice technology, to meet the highest standards. That's why we're allowing enough time to get it right.

Will I receive delivery updates?

Yes! After your preorder, we'll keep you updated by email. We'll tell you when your Milo has been made and is on its way. Transparency matters to us, so we'd rather keep you informed than leave you waiting.